Shipping policy
At XYP - Xpress Your Passion, we aim to provide a seamless and reliable shipping experience. Here’s what you need to know about our shipping process:
1. Processing Time
Order Processing
Once you place your order, please allow 2-7 business days for us to process and print your items. Each piece is made on-demand to ensure the highest quality and sustainability.
2. Shipping Times and Rates
Domestic Shipping (within the United States)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
International Shipping
- Standard International Shipping: 7-20 business days
- Express International Shipping: 3-5 business days
Shipping rates are calculated at checkout based on your location and the shipping method selected.
3. Tracking Your Order
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment's progress on our website or the carrier’s website.
4. Shipping Carriers
Trusted Partners
We partner with reliable shipping carriers such as USPS, FedEx, and DHL to ensure your order arrives safely and on time. The carrier will be selected based on your location and the best available shipping options.
5. Shipping to Multiple Addresses
Multiple Addresses
Currently, each order is shipped to a single address. If you need items shipped to multiple locations, please place separate orders for each address.
6. Customs, Duties, and Taxes
International Orders
For international orders, customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information on potential charges.
7. Issues with Delivery
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer support team at support@xyp.com. We will work with the carrier to resolve the issue and ensure you receive your items.
8. Address Changes
Updating Your Shipping Address
If you need to update your shipping address after placing an order, please contact us as soon as possible. We can update the address if the order has not yet shipped.
9. Customer Support
Here to Help
For any questions or concerns regarding shipping, please contact our customer support team at support@shopxyp.store. We are available Monday through Friday, 9 AM to 6 PM (EST), and we’re committed to providing you with excellent service.
Thank you for choosing XYP - Xpress Your Passion. We look forward to delivering your order and supporting your creative journey.